Customer Testimonials
Here at Webster's we pride ourselves on our good level of customer service.
It gives us a great boost when our customers take the time to put pen to paper (or fingers to the keyboard) and show their appreciation for the service they have received.
We would like to thank all our customers for their kind words and time spent doing so.
Webster's Pen Shop Team
30.09.09
- Roy Dalgleish - My replacement pen nib just arrived. Perfect! Exactly as
described, fast, efficient service by someone so switched on, it was amazing.
11.06.09 - Bernard Dawe - Many thanks for your prompt delivery of the refills I ordered. Regards B .A DAWE
01.05.09 - Peter Deville - In the spirit of "all feedback is a gift" I placed my order yesterday and received the delivery of said order in its entirety this morning - most impressive, many thanks.
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07.04.09 - Kate Turner - THANKYOU!! I ordered my Starwalker refills from you yesterday and they arrived in the post this morning - fantastic service! Best regards, Kate |
18.03.09 - Virginia Campbell - Thank you! Swift, efficient service!
18.02.09 - Linda Ford -Many thanks for your very quick service. I recently ordered some parker pen gel cartridges and they were delivered to me the next day. I think this is brilliant and i shall be ordering with your company again.
27.01.09 - Rachael Flanagan -I would just like to thank you for the service I recieved when I ordered (Via telehone on Monday 26th Jan) a Meisterstuck zipped Mont Blanc pen pouch. It arrived perfectly in tact, as promised via Royal Mail special delivery before 1pm today! How refreshing not to have to chase something up ordered in this way! Thanks again, I will definitely be recommending your service! Rach
14.01.09 - Melissa Bradley - I received my pen on christmas eve in time for christmas thank you for the excellent service, I shall be using Websters Pen Shop some time in the future,
09.01.09 - Sue Tomkinson - Hi, I have just received the Mont Blanc Business Card Holder I ordered from yourselves yesterday. I would like to comment on the high quality and presentation of the product. I will definitely be using your service again and will have no hesitation in recommending you to friends and colleagues. Kind Regards, Sue Tomkinson
05.12.08 - Adrian Spear - Dear Sir/Madam, Just sending this email to inform you that my on-line order, a chrome fountain pen, in the "Cross" collection, has arrived, and was well packaged. The delivery was speedy. Recommended site!
06.08.08 - Samantha McDermott - Re: Order 9215 I just wanted to say that your service is really good. Thank you very much, and keep up the good work! Sam
17.07.08 - Christina Freeman - Thank-you very much for your prompt response, I will be using your site for all my future penmanship needs and indeed will pass your details to my friends, colleagues and family. Kind regards, Christina Freeman
10.07.08 - Tom Curran - Hi, Just to let you know, I've received my order by post this morning am delighted with the Lamy pen. It's the first Lamy I've owned and I'm delighted with the quality. Kind regards, Tom Curran.
16.06.08 - Paul Fauvel - Thank you for your response. I have placed an initial order to check everything is fine but will no doubt repeat
order shortly. Excellent customer service for checking the refill type for me.
05.05.08 - Mr. Bill Gleason - Dear Webster's Pen Shop, Just a quick note from a very satisfied customer. On April 28, I placed a small order for 3 Panta pen refills which I have been unable to find here in the northeastern United States (or via mail order in the U.S.). It is now May 5th, only a week later, and the refills arrived, very carefully packed, and in completely good working order. So, first, a well done to your staff, and a hearty Thank You from myself. I certainly knew that my order (all GBP 16.75 of it) was hardly earth shaking in size. Couldn't even figure out how you might make a profit on such a modest sum, much of which was shipping. But very obviously Webster's places a high value on all orders, regardless of size, and you are to be commended on that approach. This was my first time buying anything mail order from the UK, and the experience was completely professional and trouble free, and look forward to more. And, yes, the pen? Some 25 years ago I purchased a Waterman Mini Panta expressly to carry in my photography/travel bag (I'm a photographer and journalist). The pen has been to more than 40 countries, filled out countless customs forms, and was always there for me in travel situations where you need a pen but no one seems to have one. Before I regretfully was going to "retire" it due to lack of a proper refill, I took one final stab for a refill on google, found Webster's, and a week later my pen has a new life! My "mini" is back in my bag, I'm off to the Revillagigedos Archipelago in Mexico, and simply delighted to have my trusty travel companion back in action. I guess the story I'm trying to tell is that you not only did a great job on getting me my refills, but more importantly I still get to use a pen I've relied on for 25 years. I truly suspect many of your customers feel the same way about their favorite writing instruments, and count me as one. I would not hesitate to do business with you again, in person or on the internet, and look forward to doing so. There is no need to reply to this email, please just keep up the excellent customer service! Thank you again, Bill
09.04.08 - Miss Lisa Geraghty - I just wanted to say thank you for such an efficient service for my refills. It is the first time I have ordered from you. I normally have to travel 20 miles to the nearest stockist. Am delighted with your service and will use you without doubt in the future.
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