Shipping & Returns
Please find below a list of our most frequently asked questions. To help with your search, please select a category that is closely related to your question.
Christmas 2013 delivery dates:
Please order on or prior to the following dates in order to receive your order before Christmas. Please note the following dates are based on Royal Mail's guidelines for delivery; we at Websters are therefore unable to guarantee delivery on a specific date on any delivery method other than Royal Mail Special Delivery.
- For orders under the Standard Delivery category, please place your order on or before 20th December 2013 to receive your item by Christmas
- For orders sent via Royal Mail Special Delivery, please place your order by 10am on 23rd December 2013 for guaranteed receipt by Christmas
How will my order be dispatched?
All UK & International addressed orders are generally shipped via Royal Mail. Other Carriers may be used subject to Items ordered, destination and any Strikes or weather conditions. Please allow 2-3 working days for delivery. If you require goods for a specific date or time, please call the customer service team, who will be happy to check stock availability.
Orders for next day delivery must be placed by 3.00pm (Monday -Thursday). Webster's endeavour to ship all qualifying orders (received before 3.00pm) the same working day. Some items may be dispatched the following working day if ordered after this time.
Qualifying next day delivery orders placed after 3.00pm on Thursday will arrive before 1pm on Monday.
Unfortunately we do not currently offer a Saturday delivery service.
International orders are shipped via Royal Mail Airsure/ International Signed For or Fedex depending on value. Please allow 5-7 working days for delivery
European and overseas customers will be responsible for paying customs and/or import duty.
Our delivery charges do not include any expenses for customs duty and/or VAT. Websters Pens Shop is not responsible for any additional charges; these expenses are the responsibility of the customer.
Due to a distribution agreement we have in place with Montblanc, we are prohibited from shipping Montblanc items outside the European Union. Should an order be placed with a delivery address outside of the EU we will refund you in full and inform you via email. We apologise for any inconvenience that this may cause and advise that you locate an authorised Montblanc dealership in your locality.
When will my order be dispatched?
All times quoted are estimates only. Delivery times can vary due to stock availability, if an item is out of stock we will contact you in the first instance to discuss how you would like to proceed. The addition of additional services, for example engraving, embossing or gift wrap may effect delivery times.
We ship to the following locations:
UK, Antigua and Bardbuda, Australia, Austria, Bahamus, Bahrain, Barbados, Belize, Brunei, Belgium, Belarus, Canada, Cape Verde, Channel Islands, China, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Fiji, Finland, France, Georgia, Germany, Greece, Haiti, Hong Kong, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jamaica, Japan, Kenya, Latvia, Lithuania, Luxembourg, Maldives, Malta, Mauritania, Mauritius, Monaco, Morocco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Seychelles, Slovakia, Slovenia, Spain, Sweden, Switzerland, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, Turkeym United Arab Emirates, United States, Vietman, Bulgaria and Croatia.
Returning unwanted or incorrectly ordered goods
If you wish to return the goods to us, please return within 7 working days of delivery receipt. All goods MUST be returned in full re-saleable condition, this includes all packaging. Unfortunately if packaging is damaged in anyway, we will be unable to exchange or accept the return.
Goods will only be accepted for return within the stated time frame. (see also Order Cancellation)
When returning goods for an exchange/refund, please include a note detailing your name, contact details and order number, along with the reason for the return. Failure to do so can result in a delay in processing your parcel.
We strongly recommend that you get a postal receipt for your parcel.
Please return to:
Websters Returns Department, Websters Pen Shop, Unit 6 The Grove Industrial Estate, The Grove, Park Road, Swanley, Kent, BR8 8AJ